ICTGenesis - Digital solutions and support for your businesses online needs.

Privacy Policy

Privacy Policy

1. Introduction

Welcome to [ICTGenesis] (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and how we safeguard your data when you interact with our services, website, or communicate with us.

Information We Collect

We may collect the following types of information:

2.1. Personal Information

Name

Contact information (email address, phone number, mailing address)

Usernames and passwords

Billing and payment information

Any other information you provide to us

2.2. Technical Information

IP address

Device information (such as hardware, operating system, and browser)

Usage data (pages visited, date and time of access)

Cookies and tracking technologies (see Section 5)

How We Use Your Information

We may use your information for the following purposes:

3.1. Providing Services

Delivering digital marketing and IT support services

Communicating with you and addressing your inquiries or requests

3.2. Administrative Purposes

Billing and accounting

Maintaining and improving our website and services

3.3. Marketing

Sending promotional materials and updates with your consent

Analyzing data for marketing insights

Legal Basis for Processing

We process your personal data under one or more of the following legal bases as required by the GDPR:

4.1. Contractual Necessity

Processing is necessary for the performance of a contract with you.

4.2. Legitimate Interests

Processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

4.3. Consent

We will obtain your consent before processing personal data for specific purposes when required.

Cookies and Tracking Technologies

We may use cookies and other tracking technologies on our website to collect information about your browsing behavior. You can control the use of cookies through your browser settings. For more details, please refer to our Cookie Policy (if applicable).

Sharing Your Information

We may share your information with third parties only in the following circumstances:

6.1. Service Providers

Partnering with third-party service providers to assist in delivering our services

6.2. Legal Requirements

Complying with applicable laws, regulations, or legal processes

6.3. Business Transactions

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity

Data Transfers

If we transfer your data outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data.

Your Privacy Rights

Under the GDPR, you have the following rights:

8.1. Access and Rectification

You have the right to access your personal data and request corrections if necessary.

8.2. Erasure

You can request the deletion of your personal data under certain circumstances.

8.3. Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format.

8.4. Withdraw Consent

If we process your data based on your consent, you can withdraw it at any time.

8.5. Objection

You can object to the processing of your data in specific situations.

Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are not intended for individuals under the age of 16 (or a different age, if mandated by local law). We do not knowingly collect or maintain information from children.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. The effective date will be updated accordingly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us info@ictgenesis.com